Fix booking, job, timer and stock problems

Use the checks below before repeating an action. A slow response does not always mean that nothing was saved.

• No booking slots — What it means: The chosen date has no currently offered capacity. What to check next: Active weekdays, holidays, passed times and full slots.
• Slot just became fully booked — What it means: Another request used the remaining capacity. What to check next: Choose another slot; do not keep resubmitting the same one.
• Unsure whether a booking converted — What it means: A work order may already exist. What to check next: Search the booking and Work Orders before converting again.
• No technician profile — What it means: Your login is not linked to an appropriate employee. What to check next: Ask the administrator to check the employee/user link.
• Technician missing from assignment — What it means: Job title alone is insufficient. What to check next: Confirm the linked user has the Technician role.
• Another timer is running — What it means: A technician can clock one task or package at a time. What to check next: Stop or finish the named work before starting another.
• Cost must be approved — What it means: Work approval was attempted too early. What to check next: Obtain genuine price agreement and authorised cost approval.
• Job is invoiced and locked — What it means: Billing has finalised this job. What to check next: Ask the billing administrator; do not try rework to bypass the lock.
• Inspection is complete — What it means: Its findings are frozen. What to check next: Start a new inspection for a re-check.
• Nothing was flagged — What it means: No Attention or Fail findings exist. What to check next: Review the real findings; do not create a false failure.
• Saved with a stock shortfall — What it means: The job saved but required parts are missing. What to check next: Check available stock and follow purchasing/request steps.
• Unit is not in the product's family — What it means: The measurements cannot be converted. What to check next: Select a compatible stock, pack or consumption unit.

Stock still looks wrong

Open the product's Stock history. Compare its unit, opening quantity, received purchases, adjustments and allocated job/estimate lines. Do not enter both opening stock and a received purchase for the same starting quantity.

If the problem continues

Keep the job, work-order, booking or product reference and the exact error. Ask the responsible manager to inspect the original records before deleting, resetting or adding compensating transactions.

Related articles

• Replenish parts for a job
• Rework and completion