Reopen unfinished work or complete a job

Use rework when a job needs to return to technicians before it is invoiced. Use forced completion only when an authorised person has deliberately verified the work outside the normal technician sign-off flow.

Send a job for rework

1. Open Operations → Job Orders and review the job.
2. Confirm that it has not been invoiced. Ask technicians to stop active timers before resetting the job.
3. Use Rework and read the confirmation carefully.
4. Confirm only when you intend to reopen every task and package on that job.
5. Reassign technicians where needed and check the related work order's status.

Rework withdraws work approval and resets task completion and recorded task actual-hour values to zero. Historical time sessions remain for reporting. Rework is therefore not a small edit to one finished task; review hours and costs again after the repeated work.

Force completion

1. Review what remains incomplete and verify that the work really is finished.
2. Use Force Complete.
3. Read Force Complete All Tasks and confirm the number of remaining items.
4. Perform the normal quality review and Approve Work step.

Force completion marks the remaining tasks and packages complete without technician sign-off. It does not prove that a technician performed them or that their time has been recorded correctly.

What happens next

A reworked job returns to the execution flow and needs work approval again. A completed and approved job can proceed to an invoice. Once issued, the job is locked; rework is not a way to reopen a financial record.

Troubleshooting

If a timer or parent work-order status still looks inconsistent after rework, stop and ask the manager to review it. Avoid repeated resets, which make reconciliation harder. For a billed repair that needs a return visit, ask the advisor to record the new visit and any warranty arrangement through the workshop's approved process.

Related articles

• Track technician work
• Create and approve job orders