SAM · Guide
Set booking slots and workshop holidays
EnglishUpdated Sep 13, 2026
Configure the times customers can request through the booking form. You need permission to manage Service Bookings.
Add a time slot
- Open Operations → Service Bookings → Slots.
- Select Add Slot.
- In Add Time Slot, enter Start Time, End Time and Slot Label.
- Set Max Bookings Per Slot and choose Active Days.
- Click Save, then check the slot on the public booking form.
The end time must be after the start time. Capacity must be between 1 and 99. Use a label customers can understand, such as a clear time range. Use the slot's edit action to change it and Activate or Deactivate to control availability.
Add an off day
- Open Off Days and select Add Off Day / Holiday.
- Choose Recurring Weekly for a regular closed day, or Specific Date / Holiday for one date.
- Choose the weekday or date and enter a Label / Reason.
- Use Add and check the relevant list.
A new specific-date holiday must be today or later. Removing an off-day entry makes that date eligible for booking again, subject to the remaining schedule.
What happens next
The public form uses the slot and off-day settings to display available choices. Existing appointments still need staff attention: changing hours is not a substitute for contacting customers whose accepted visit is affected.
Troubleshooting
If a date has no slots, check its active weekdays, holidays, capacity and whether today's times have already passed. After changing a schedule, reopen the public form to verify the result. Avoid deleting a slot merely to rearrange an existing customer's appointment.