Request a service appointment online

Use the booking link supplied by your workshop to request a visit. You do not need a staff login. Have your phone number, vehicle details and a short description of the problem ready.

Make a booking request

1. Open the workshop's booking link and check that the workshop name is correct.
2. Choose a date on the calendar, then select an available time slot. Slots marked Full cannot be selected.
3. Select Continue to Details.
4. If you have visited before, use Phone · Email · Plate — enter to look up your record and carefully confirm the displayed identity and vehicle. Use Not you? Clear if the result is wrong.
5. Enter your Full Name and Phone Number. Email is optional.
6. Check Vehicle Details, including the plate, make and model, and explain What brings you in?
7. Add any relevant Optional details, review the date and slot, then use Confirm Booking once.
8. Keep the booking reference from the result screen.

What happens next

Your request appears in the workshop's Service Bookings list. The result page currently says Booking Confirmed!, but the workshop still has a separate confirmation step. Contact the workshop if you need certainty before travelling.

Submitting a request does not create a completed repair or an invoice. Staff can convert it into a work order when the visit is ready to begin.

Troubleshooting

• No slots available: choose another date or contact the workshop.
• The slot just became fully booked: another request filled it while you were entering your details. Select another time.
• Missing required details: enter your name and phone and check the highlighted fields. The service description allows up to 1,000 characters.
• Unsure whether submission succeeded: check for a reference or contact the workshop before submitting again.

Related articles

• Customer portal
• Frequently asked questions