Sign in or reset your staff password

Use your workshop's staff login page to access SAM. This is different from the customer portal used by vehicle owners.

Sign in

1. Open the workshop address supplied by your administrator.
2. Enter your Email Address and Password.
3. Use Sign In. Only select Remember me for 30 days on a device you control.
4. If your workshop provides Login with Orions360, you can use that route with the connected Orions360 account. Its availability depends on the installation.

Your permissions determine which dashboard and menu items appear. Technicians normally use the My Work screens.

Accept an employee access link

1. Open the access message sent by your administrator.
2. Follow its link and enter a New Password and Confirm Password.
3. Use Set password and sign in.

Employee access links work once and expire after 48 hours. Renewing a link makes the older link unusable. Ask your administrator to renew it if it has expired.

Reset a forgotten password

1. Select Forgot Password? on the staff login screen.
2. Enter your Email Address and use Send Password Reset Link.
3. Open the newest reset email and follow the instructions. The password form asks for at least eight characters.
4. If prompted to verify your email, open the verification message or use Resend Verification Email.

Troubleshooting

If no message arrives, check the address and spam folder, then ask your administrator to check the workshop's email delivery. Repeatedly requesting links can make it harder to identify the newest one.

A successful login with missing screens is an access issue, not a reason to reset the password. An expired trial or suspended account can also restrict what you can do.

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