Add a vehicle and find its service history

Each vehicle belongs to a customer. Confirm both the owner and the plate before creating work, especially when several similar vehicles visit the workshop.

Add a vehicle

1. Open Customers → Vehicles and search for the plate first.
2. Select Add Vehicle.
3. Select the customer, then enter Plate Number, Make and Model. These are required.
4. Add the year, Vehicle Type, colour and Chassis No. (VIN) where known.
5. Record the Odometer (km) and Fuel Type. For an electric or plug-in hybrid vehicle, complete the relevant battery information if available.
6. Add Mulkiya Expiry, RTA Fitness Expiry, Next Service Date or Next Service Mileage (km) when your workshop tracks them.
7. Click Save and reopen the record to check the details.

Do not guess missing identifiers or readings. The plate can contain up to 50 characters; make and model can each contain up to 100.

Review a vehicle

Open the vehicle to review its service history and available handover information. Use Edit Vehicle to correct current details. Updating a reminder field is different from configuring a recurring PM schedule.

Where a plate-scan control is available, treat recognition as a starting point. Check every recognised character and select the correct existing vehicle before continuing. A scan does not prove ownership.

What happens next

The vehicle can be selected on a work order for its customer. The fuel type helps staff identify when EV information is relevant. Use the actual odometer reading at each visit; changing the vehicle record alone does not perform or complete a service.

Troubleshooting

If a duplicate-plate warning appears, inspect the existing record before adding another. If Vehicle Types is visible but access is refused, ask an administrator to check your settings permissions. Deactivating a vehicle is different from deleting its service history.

Related articles

• Create and manage customers
• Create and manage work orders
• Maintenance and driver handovers